admin
June 27, 2024
If you wish to book for other persons, you must be authorized by that person.
What information do we collect from you?
When you book a trip, we record the information that you provide. We collect data including:
- Name, address, city, telephone number, e-mail
- Date of birth
- Payment details
- Dietary data (when specified)
- Necessary medical information (when specified)
- Information about the booked trip
- Company name and policy number of your travel insurance
What do we use the data for?
Your data is needed to make requests, to provide you with information about your trip, to communicate relevant to the booking, to ensure a good execution of the trip and to handle the booking and payment.
Your dietary information is shared with the hotel or other travel service providers who provide meals and if this is for medical or religious reasons only to the extent that you give your consent.
Insofar as you give your permission for this, your medical details will be shared with the travel service provider who must be aware of this and the provision is necessary for your stated needs, your safety or the safety of third parties.
Name and address details, bank details and details of the trip booked, costs and payment are processed for accounting, debtor administration and collection operations.
Your data can be used for a legitimate interest of the company or third parties, such as the handling of complaints, disputes and legal claims, to the extent that your interest should not prevail.
We process your experience to assess whether you meet the participation requirements. This is necessary for your safety, that of others and for the proper execution of the journey.
We process the business name of your travel insurer and your policy number to check whether you have travel insurance because it is mandatory.
Legal basis
We collect your data for the implementation of the agreement that we have with you. In addition, data is processed based on the legitimate interest of the company and third parties, insofar as your interests should not prevail. Furthermore, data is collected to comply with legal obligations, including in particular the obligation to keep accounts. You must give explicit permission for the processing of your dietary / medical data.
How long do we keep your data?
Unless otherwise specified, personal data will be stored for up to two years after the trip.
Medical data will be deleted 60 days after the trip.
To the extent that information is required for the tax administration, this information is stored for the applicable mandatory period (generally 7 years).
The above retention periods may be waived due to a legal obligation or a legitimate interest of the company or third parties insofar as your interest should not prevail. Data can be stored for, among other things, complaints, potential disputes or legal claims up to 2 years after the complaints, dispute or legal claims have been processed.
With whom do we share your data?
We make your data available to travel service providers if and to the extent that this is necessary for the proper execution of the trip, to represent the needs that you have indicated, for your safety or the safety of others.
When processing data, use is made of external processors such as the booking system, the accounting system, the e-mail system, the bookkeeping and for payment and collection.
Transfer to a third country or international organization outside the EU?
If your trip takes place outside the EU, the necessary personal data will be passed on to local travel service providers outside the EU on the basis of the implementation of the (travel) agreement with you. The travel service providers themselves are responsible for the correct processing of your personal data and are bound by the rules on privacy that apply in that country.
